Ducky’s Dispatcher Diaries: Public Service Announcement

September 27, 2010 in Advise, Crime and Punishment

There are people who go their whole lives without ever having to dial  911, and they are very lucky. For the rest of you, here’s a list to help me help you not: get burglarized/die/get your <insert important item here> stolen.

1. Know where you are.

You may think this is common sense, and you’d be wrong. A lot of people that I encounter have no clue of where they currently are or where the alleged crime was committed. See the following true conversation I had with a caller:


MRD: What’s your address?

Caller: I live off 6th.

MRD: 6th? 6th what?

Caller: Just 6th!

Me: Sir, what city do you live in?

Caller: Broward.

MRD: No, sir, that’s the county. What city do you live in?

Caller: Florida.

At this point I inform the caller that natural selection has chosen to cull him from the herd, that he should hang up immediately and not to worry, the circling buzzards will alert us in three to five days of his precise location. I don’t want that to happen to you, so please always have a rough idea of where you are.

2. Know the law.

I don’t mean that you need to walk around with a statute book in your back pocket, but you should have a general idea of the laws of your area, particularly for things that actually apply to you. Like vehicle repossession or towing, for instance. It is not a crime for your vehicle to be repossessed. I know, it sucks and leaves you stranded, but still – no crime. Even if you think there is a discrepancy on the part of your finance company, the repo company has every right to take the vehicle in good faith of the order of repossession.

Similarly, if the car you’re driving is towed and the car does not in fact belong to you, please don’t call me screaming that the tow company refuses to a) release the vehicle to you or b) let you get any items out of the vehicle. The tow company is responsible for that vehicle when it is in their possession; therefore, if you are not the owner, they become liable if they let you take the car because you claim to be the owner’s brother/sister/mother/demonic overlord/life partner/sex toy, or any combination thereof.

3. We are not CSI.

No, my crime scene tech can’t get fingerprints from a rock. Or a sock. It’s not that we don’t want to, we really do, but some things are just not possible. Yes, my tech may have had a chance of processing your stolen car with positive results, but that was before you  found it and drove it home, fouling any evidence with your sweat and fingerprints and such.  Nor is it possible for us to process fingerprints/blood/fibers in under a day like on T.V.  Our crime lab is run by the county, and there’s a backlog of up to a year on evidence needed to be processed for non-violent crimes.

4. Understand priorities

I understand that your next door neighbor’s yippy dog has been barking all day long and that it makes you want to do supremely evil things. I feel your pain. Unfortunately, an officer has not been dispatched. Why? Because they’re all currently tied up on calls where life and limb are at risk, such as a multi-car accident on the highway or a suicidal man with a gun or an armed robbery or a domestic dispute or a myriad of calls that take priority. So please, don’t yell at me that you have been waiting for half an hour and blame me for the general incompetence of police everywhere. It won’t get you an officer any faster, but it will result in me calling the officer to warn them of the utter douchecockery they will encounter when they knock on your door.

5. Helpful Tips.

Here are a few things that I’ve picked up along the way to make your life a little easier:

  • Don’t leave your valuables in your car! I keep saying this, and yet it keeps happening. There are just under 600 cases of burgled vehicles in my city this year alone. Your cellphone, your purse, your iPod, that limited edition bedazzled Rock My Cock Cock Ring™,  your stupid GPS systems, ALL of them are prime for the taking by a burglar. And ladies, don’t even think about hiding your purse under your seat. If someone watches you leave a vehicle without it, they will assume it’s inside and will break your window to get to it.
  • Call immediately when something happens. Don’t wait. We’d rather you felt silly for calling in a suspicious incident that turned out to be nothing, than to wait and a preventable crime occurs.
  • If your car is stolen, keep paying the insurance on it. Otherwise, when it’s recovered, your insurance company won’t reimburse you for jack.

6. Complaints.

I fully support a citizen’s right to make a complaint. One complaint I always get is about the way our guys and girls in blue drive. If you tell me that the driving of unit such and such was displeasing to you, I will look up who the car belongs to. If it turns out that officer is off duty, I will gladly forward you to the supervisor. If it turns out that officer is on duty and was responding to a call in the area (lights and sirens or no lights and sirens), I will tell you as such, and I will expect the conversation to be over. I do not expect conversations like the following:

MRD: “Okay ma’am, I looked up who the officer is that drives that unit, and he was in your community on a call for service. He parked there as that was the closest and fastest way for him to respond to his call. I’m sorry for any inconvenience this caused you.”

Caller:”That is unacceptable! What if I had an emergency, huh? Had to go to the hospital? I wouldn’t be able to leave!”

MRD: “…He’s an emergency responder ma’am, I’m sure he would gladly move for you if you expressed a matter of urgency.”

Caller: “I still find it wrong! Your cop shoulda parked at the next building!” (Said building is quite a ways away).

MRD: “I’m sorry ma’am, he chose a spot that was closest for him to deal with his call in a speedy and safe manner. I am sorry you disagree with him doing his job that you as a taxpayer pay him to do, and I will gladly forward you to the Sergeant so that you can explain your feelings on the matter.” *

So there you have it, a PSA/bitchfest from yours truly to help you navigate the tricky police-citizen relationship, and get on my our good side. If all else fails, baked goods should do the job (not necessarily doughnuts, though. I prefer carrot cake myself. But whatevs.).


*Yeah, I gave her to Chillbear.

  • http://wordsmoker.com/help/members-3/gerbilsinlove/ gerbilsinlove

    I’ve only called 911 once in my life, and that was a few months back. I was driving my son home from a baseball game around 9:30 pm, and the gigantic Suburban in front of me was swerving all over the road; almost took out the car in the lane next to me. Sure enough, I pull up next to it and there’s the typical middle-aged bleached blonde cougar, probably having been out for cocktails with her “girls” and on her way to their next destination. I was able to give the license plate, direction she was heading, the road she was on – I hope her drunk ass was caught and hauled right in. Stupid bitch.

  • http://wordsmoker.com/help/members-3/belltolls/ Belltolls

    Helpful! I was an RO during college in a really small town near school. A woman called screaming that her house was on fire and her baby was inside but I was having trouble getting the address — because she was pretty much screaming. Long before caller ID. Fortunately an officer saw the smoke and rolled over and we got fire dispatched and then the officer ran inside to save the kid. The officer was overcome with smoke and ended up in the hospital. The kid, it turns out, was at the next door neighbor’s house.

  • http://wordsmoker.com/help/members-3/uncivily-obedient-2-2/ uncivilly obedient

    MRD: No, sir, that’s the county. What city do you live in?

    Caller: Florida.

    Ha! Some people are just not meant to be saved. I think it’s called Natural Selection.

    Their genetic makeup doesn’t allow police to find them.

  • http://wordsmoker.com/help/members-3/uncivily-obedient-2-2/ uncivilly obedient

    That last comment is what happens when you don’t finish reading before you comment. I forgot I’m not doing a live blog of my reading of this post.

  • http://wordsmoker.com/help/members-3/uncivily-obedient-2-2/ uncivilly obedient

    Also MRD, my local McDonalds aren’t serving chicken nuggets anymore, the ones I like, you know how they’re crispy on the outside and very oily, and come with packets of honey mustard? Sometimes I get ketchup too. Can you please do something about this? I’d appreciate it if an arrest can be made.

  • http://wordsmoker.com/help/members-3/militantrubberducky/ MilitantRubberDucky

    @Unciv: It’s alright, your excitement at me actually having posted something got the better of you. And we had a call similar to that at one of our McD’s; the guy was not going to leave without a Whopper and wanted us to force the McD people to make him one.

  • http://wordsmoker.com/help/members-3/militantrubberducky/ MilitantRubberDucky

    @Gerbs: Reckless drivers are tricky down here due to all the jurisdictions that butt up against each other. By the time you get through to the agency where it started, that vehicle is already in another city, so then you get transferred. It’s a never-ending loop of “That’s not ours, please hold.” It sucks, but it’s one of the downsides to living in such a metropolitan area.

  • http://www.pennydanger.com Penny Danger

    I’m reading this while watching “Law & Order: Criminal Intent.” I’m facinated by Vincent D’Onofrio.
    Thank you MRD for the useful information! I try to call the non-emergency police number for smaller things and I hope that helps in some way.

  • http://wordsmoker.com/help/members-3/militantrubberducky/ MilitantRubberDucky

    @Penny: It does, and on behalf of dispatchers everywhere, thank you.

  • http://wordsmoker.com/help/members-3/chillbearlatrigue/ Chillbear Latrigue

    You people seem to be missing the point. You should not be calling the police for ANYTHING. Pipe down and keep all of your whiny complaints to yourselves. We, the cops, know what we’re doing. After all, we are government for Christ’s sake. You really aren’t qualified to be making phone calls to us for the simple reason that you haven’t been trained to recognize a police incident when you see one. If something happens to you that you think should be reported to the police, your best bet is to just sit and wait for the next routine patrol to drive down your block and hope that the cop notices your plight. I’m tired of being dispatched to things.

    Anyone who calls a cop to their house for help deserves whatever they get.

  • http://wordsmoker.com/help/members-3/militantrubberducky/ MilitantRubberDucky

    @Chill: It gets in the way of our writing for Wordsmoker, damn it!

  • http://wordsmoker.com/help/members-3/renesance/ Rene Sance

    @Chill, @MRD: Oh, you two! No one would ever guess that you lived on opposite coasts and had never actually met.

  • http://wordsmoker.com/help/members-3/lipsticklibrarian/ LipstickLibrarian

    This is all too familiar. I feel your pain, Ducky.

  • http://wordsmoker.com/help/members-3/militantrubberducky/ MilitantRubberDucky

    @LL: Thank you. At least I get the pleasure of hanging up and wishing leprosy on them. I don’t know what I would do if all I could do was muffle my sobs in a copy of Great Expectations .

  • http://wordsmoker.com/help/members-3/militantrubberducky/ MilitantRubberDucky

    @Bell Tolls: Sorry, I missed you up there! Nothing like misinformation and histrionics to provide trustworthy data. It is no small secret that dispatchers LOVE when you scream at them while simultaneously trying to devour the mouthpiece. Throw in expletives, long drawn out tangents, and a hodge-podge of accents, and we’ve got ourselves a party.

    @Rene: Ssh! You’re going to ruin everything!

  • http://wordsmoker.com/help/members-3/whyamihere/ WhyamIhere?

    The truth is that MRD relishes getting these people really fired up and then dumping them on the sergeant. (or is that only when I am working the same shift?)

  • http://wordsmoker.com/help/members-3/nodebutante/ NoDebutante

    This should be reprinted and distributed nationwide.

  • http://wordsmoker.com/help/members-3/mama-penguino-2-2-2/ Mama Penguino

    MRD, how do you feel about naughty children who call 911 during dinner just to see what happens? My kid was scared shitless by the call-back and the officer who came to our house to make sure we were really okay. It’s never happened again. Awesome job – you guys do it all!

  • http://wordsmoker.com/help/members-3/militantrubberducky/ MilitantRubberDucky

    @Why: No, I save that special just for you.

    @Nodeb: I agree completely.

    @Mama: I don’t get mad if a child calls 911, even if they’re just curious. I explain it’s for emergencies only, and then ask to speak to the parent to make sure they sit down with their kid and explain what to do with 911. I don’t yell at them because it might scare them from using it in a real emergency.

    That reminds me of something though. Parents/babysitters, if your young child is acting up in public (crying, doesn’t want to listen, whatever), please don’t look at me as I stand in line next to you at Starbucks in my uniform before work and say “If you don’t behave, that police woman (everyone assumes I am) will take you away to jail!” Or some variant of that. I won’t, you know I won’t, and two things will happen: 1) You will begin to instill a fear of cops in your kids, which is the opposite of what you want happening, and/or 2) your kid will call your bluff and continue to act out, and I will flash you a shit eating grin as I pay for my peppermint hot chocolate and leave, making you look like a liar and a big meanie head.

  • http://wordsmoker.com/help/members-3/irishbreakfast/ irishbreakfast

    Goodness. I go away to earn a bit of money for a few days and come back to find life’s lessons laid out for me. MRD: if I had known all of this earlier I could either 1) have avoided many of the little problems one runs across when dealing with ‘others’ or 2) gotten thrown in the pokey for not being polite to foks who really have my best interest at heart, or do until I just won’t shut up. I cannot imagine how you tolerate this–I admire anyone who deals with the public and retains their professionalism. What you do makes the world run a great deal smoother, but it’s no fun being the gate keeper.
    Now, about this uniform. I never knew dispatchers wore uniforms. I understand that you are part of the force, but as you are not in the public eye why make you wear the uniform–unless, of course, you’ve had it tailored to fit, etc. Or do you like this? There is something to say about not having to decide what to wear.
    And more, please!

  • http://wordsmoker.com/help/members-3/militantrubberducky/ MilitantRubberDucky

    @IB: A lot of agencies have uniforms for their dispatchers, though the type and dressiness varies. Mine is the same style as the officers, though the colors are different and I have markings that identify me as not a police officer (not that anyone looks closely enough to notice that).

    I both like and dislike having to wear the uniform. You are correct; NO ONE other than the people I work with sees me in it, so the point of having one for anything other than special events seems silly to me. I said above that people assume that I am an officer when they see me, and it’s true. Unless they really look and see that the patches that differentiate me from an officer, they just assume, and I think it puts me in a risky situation. I am not allowed to carry a firearm while wearing this uniform, even if I had a concealed weapons permit. Sometimes I feel like this uniform puts me at unnecessary risk because people don’t see “DISPATCHER” – they just see a badge; if somebody were to get a wild hair up their butt, if they had a beef with law enforcement and decided to act on it, I don’t have any way of protecting myself.

    On the plus side, it is nice to not have to think about what I’m going to wear (or spend money on a ‘work wardrobe’). Wish it was more comfortable though; polyester was not meant for South Florida.

  • http://wordsmoker.com/help/members-3/militantrubberducky/ MilitantRubberDucky

    @IB: Also, these outfits are less than flattering. I say we take a page from Mad Men and all get to dress in pencil skirts and slingbacks. Oh and drink while we spout off witty one-liners to our callers.

  • http://wordsmoker.com/help/members-3/irishbreakfast/ irishbreakfast

    @MRD: I had never thought, truly, that being mistaken for a cop would be dangerous. What a nice safe bubble I live in.
    And gaghhh: polyester in your neck of the woods! Yes, I bet pencil skirts, slingbacks, eyeliner and martinis would not harm your efficiency one bit. Might harm the efficiency of the men around you, tho.

  • http://www.pennydanger.com Penny Danger

    @MRD: Being at 69 comments, I’m not sure if you’ll want to make anymore this month and ruin a “perfect score.”

  • http://wordsmoker.com/help/members-3/militantrubberducky/ MilitantRubberDucky

    @Penny: Sadly, I didn’t see your comment, and commented somewhere else. I should be spanked for messing that up. No really, don’t go easy on me, I’ll never learn otherwise.

  • http://wordsmoker.com/help/members-3/renesance/ Rene Sance

    @MRD: [breathing heavily] I see a Pokie in your future. Maybe a poking, too.

  • http://www.pennydanger.com Penny Danger

    @MRD: Hey, well you didn’t know. I just found out last week they kept track on here. My screen is more to the left. I guess I deserve a spanking, too.